Delivery Terms

Santos Coffee Ltd is located in Auckland, New Zealand.



At Santos Coffee we endeavour to dispatch your goods the same day your order is received and deliver them the following day. Actual delivery times may of course vary according to your particular location.



We endeavour to keep our freight charges to a minimum.

  • North Island $4.00
  • South Island $6.00
  • Rural Delivery extra $5.00 per delivery

We do not deliver outside New Zealand unless special arrangements are made with us.



If you have any queries concerning one of your orders, please contact us either by email enquire@santoscoffee.co.nz or telephone us on 09 250 1418.
Please quote your customer name and order number in any correspondence with us.

Returns

Every effort is made to ensure you receive a high quality product. All of our coffee is freshly roasted and securely packaged before dispatch and leaves our premises in perfect condition. If you receive your goods and they are damaged or you are unhappy with the condition of the product, please contact us immediately.

 

Terms and Conditions

Privacy

Santos Coffee Ltd collects and retains information regarding visitors to our web site and our goods purchased for the following purposes:

  • Advising members of new products services and special offers
  • To statistically analyse site usage and products purchased
  • To improve content and product offering on the site
  • To improve customer ease and satisfaction.

Personal information collected for the above purposes will be retained by Santos Coffee Ltd in its database. You have the right under the Privacy Act 1993 to access any personal information held about you and to correct or delete such information from the Santos Coffee database. You can do this by sending us an e-mail request to enquire@santoscoffee.co.nz.

Security

This web site and the details held on it about you are safe. The web site uses SSL Secure Sockets Layer technology which means your personal information including your credit card details cannot be intercepted or used by anyone else.

Site Content/Availability

Although the information provided in this site is presented in good faith and believed to be correct as at the date it was submitted, we make no warranties or representations about the accuracy or completeness of this site, its contents or the content of any web site 'hot linked' to or from this site, nor do we undertake to keep this site updated. We will not be liable for any damage, loss, claim or expense suffered as a result of the information on this site or any 'hot linked site' not being accurate or updated.

You must take your own steps to ensure that the process, which you employ for accessing this site, does not expose you to the risk of viruses or other forms of interference, which may damage your computer system. We do not accept responsibility for any interference or damage to your computer system arising out of or relating to your use of this site or any 'hot linked' site.

Pricing

All prices on this site include GST.

Site Access

This site is controlled and operated from New Zealand. We make no representation or warranty that the material in this site is appropriate or available for use in other countries or that such material satisfies the laws of other countries. If you choose to access this site from countries outside New Zealand, you do so of your own initiative. You are responsible for ensuring that your access to this site is not illegal or prohibited and for compliance with applicable local laws.

You may not use or export the materials in this site in violation of New Zealand laws and regulations. You acknowledge that products brought from 'hot linked' sites are subject to the export control laws and regulations of New Zealand.

Intellectual Property Rights

All intellectual property rights in this site (including copyright in all text, graphics, logos, software and icons) are owned by, or licensed to, www.santoscoffee.co.nz. Except as expressly authorised by these terms and conditions, you may not, in any form or by any means, copy, adapt, store, distribute or reproduce any part of this site without the written permission of Santos Coffee Ltd.

Questions and Feedback

We value your feedback. Please telephone us on 09 250 1418, email us at enquire@santoscoffee.co.nz or write to us at Santos Coffee Ltd, PO Box 76271, Manukau City, Auckland, New Zealand. If your enquiry is regarding an existing purchase please help us by providing your customer name and order number in any correspondence.

Payment

You may pay for your order by online credit card. We accept Visa and Mastercard.

Secure Payment 

All online purchases with Santos Coffee Ltd take place in a secure environment utilising the latest security technology.

Online orders are processed using the secure Hosted Payment page solution from DPS. Your card is authorized and debited in real time, in an SSL secure environment. DPS is also certified AIS compliant.

If you prefer to order by phone, please call us 09 250 1418 anytime to place an order.