“Personal Information” means the same as it does within the Privacy Act 1993. In general terms, this includes any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, address, contact details (including phone numbers and email addresses) and possibly financial information, including your payment information. If the information we collect personally identifies you, or you are reasonably identifiable from it, then the information is considered personal information.
Santos Coffee may collect limited personal information that personally identifies you (“Personal Information”) such as:
If you communicate with us by e-mail, or complete online forms, surveys or contest entries, any information provided in such communication may be collected as Personal Information. For example, we may request personal information from you when you:
Your personal information will be held by Beverage Services Limited, trading as Santos Coffee, 20a Arwen Place, East Tamaki, Auckland.
Our main reason we collect information about you is to enable us to perform our business activities and provide a high standard of customer service. We will not use your information in ways that are not consented by you. We will not share, sell, rent or disclose any personal information other than as described within this Policy, or as permitted by the Privacy Act.
Santos Coffee collects, holds, uses and discloses your personal information for the following reasons:
For statistical purposes we collect anonymous information on web site activity (such as top pages viewed, the number of pages viewed, the number of sessions, most popular session times). We use this data to evaluate our web site performance and to improve the content we display to you.
To evaluate the effectiveness of our online advertising (including click throughs from email marketing), we may use third parties to collect statistical data. No personal information is collected on these occasions.
There are several ways we may collect information, including:
Alternatively you can opt out of cookies by visiting the Network Advertising Initiative opt out page: http://www.networkadvertising.org/managing/opt_out.asp
Santos Coffee uses your information to better understand your exact needs and provide you with better service. Santos Coffee may share your Personal Information among related bodies corporate of Santos Coffee.
We may disclose your personal information to our employees, for the operation of our websites and businesses, and for the specific purpose of fulfilling requests by you, and to provide products and services to you, and where we are permitted to under the Privacy Act.
Where we use third parties to undertake services, we may provide those third parties with some of your information if it is required to fulfil those services and only to the extent required to fulfil those services. Examples of such third party providers may include:
We require any third party to protect your information against unauthorized use or disclosure.
Some of these service providers may be located overseas. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We do not provide your personal information to other organisations for the purposes of direct marketing
Aside from the above, we only release personal information when it is permitted under the Privacy Act or required by law for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities, and/or to your Internet Service Provider or network administrator); to facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Roma Coffee Roasters, our users, or others, and where we reasonably believe that disclosure is necessary. Government agencies with statutory roles enabling them to request data from us include but are not restricted to the Police, Inland Revenue and the Ministry of Business, Innovation and Employment.
Such information remains under Santos Coffee custodianship at all times and the agents involved are bound by specific confidentiality and non-disclosure agreements.
You can have access to the personal information we hold about you. Our goal is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact our us if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, contact us and we will use all reasonable efforts to correct the information. A $25 administration fee will be charged for the retrieval of personal information to cover our costs. No fee applies to the correction of personal information.
If you are using one of our mobile applications, and you accept that Santos Coffee can send you “Push Notifications”, then you are agreeing to accept notifications from us even when the mobile application is not running. Your “Push Notification” preferences can be configured in the application’s settings.
Links to third party web sites on www.romacoffee.co.nz are provided solely as a convenience to you. If you use these links, you will leave Santos Coffee site. Santos Coffee is not responsible for any of these sites, their content or their usage of your personal information.
At Santos Coffee we only want to communicate with you if you want to hear from us. If you would like to unsubscribe from receiving email Newsletters, promo’s etc, you can do so at any time, for any reason.
Santos Coffee is committed to ensuring the security of your personal information and we will take all reasonable precautions to protect this information from loss, misuse or alteration.