Privacy Policy

What Data do we collect?
Name, email addresses, mailing or residential address, purchase history, date and place of purchase. If you communicate with us by e-mail, or complete online forms, surveys or contest entries, any information provided in such communication maybe collected as Personal Information. For example, we may request personal information from you when you: Contact us for further information; Participate in surveys and other types of research; Enter a promotion, Subscribe to our mailing list; Register your details on our website;

Santos Coffee Roasters uses your information to better understand your exact needs and provide you with better service. Santos Coffee Roasters may share your Personal Information among related bodies corporate of Santos Coffee Roasters. Santos Coffee Roasters may also use your Personal Information: To deal with your queries or customer service issues promptly whether by email or telephone. We may also keep information on your communications with our customer service representatives to keep you up-to-date with products, services, events or promotions we think would be of particular interest through a variety of channels. You will be able to “opt-out” from this activity at any time.

We may disclose your personal information to our employees for the operation of our websites and businesses, and for the specific purpose of fulfilling requests by you, and to provide products and services to you, and where we are permitted to under the Privacy Act. Where we use third parties to undertake services, we may provide those third parties with some of your information if it is required to fulfill those services and only to the extent required to fulfill those services. Examples of such third-party providers may include: Service providers such as web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisers such as accountants, solicitors, business advisors and consultants, software providers such as customer relationship management, and accounting software, existing or potential suppliers, business partners or joint venture entities or partners sponsors, or promoters of any competition that we conduct or promote via our services.  We require any third party to protect your information against unauthorised use or disclosure. Some of these service providers may be located overseas.

We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information. We do not provide your personal information to other organisations for the purposes of direct marketing aside from the above. We only release personal information when it is permitted under the Privacy Act or required by law for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities to facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Santos Coffee Roasters , our users, or others, and where we reasonably believe that disclosure is necessary. Government agencies with statutory roles enabling them to request data from us include but are not restricted to, the Police, Inland Revenue and the Ministry of Business, Innovation and Employment.

We will only send Personal Information to third party organisations when: We have your consent to share the information; We need to share your information to provide the product or service you have requested; e.g. mailing houses, IT service providers, service providers (e.g. assemblers, repairers), web developers, marketing agencies, finance companies; or we are required or authorized by law to disclose the information. Such information remains under Santos Coffee Roasters custodianship at all times and the agents involved are bound by specific confidentiality and non-disclosure agreements. Access and correction You can have access to the personal information we hold about you.

Our goal is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact us if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, contact us and we will use all reasonable efforts to correct the information.

Unsubscribe/Opt Out. At Santos Coffee Roasters we only want to communicate with you if you want to hear from us. If you would like to unsubscribe from receiving email newsletters, promo’s etc, you can do so at any time, for any reason. Santos Coffee Roasters is committed to ensuring the security of your personal information and we will take all reasonable precautions to protect this information from loss, misuse or alteration.

If you believe your privacy has been breached by us, or have any questions or concerns about our Privacy Policy please, contact us using the contact information below contact us via email: enquire@santoscoffee.co.nz