Shipping & Returns

Shipping

*Free shipping for coffee bean orders over $40. This excludes coffee machines, grinder, 200g subscriptions and coffee gear.

For coffee beans/ items under 5kgs the rate is $6.00. For rural delivery there is an extra charge of $5.50.

Coffee machines and grinders shipping rates are $50 for the North Island and $100 for the South Island - please allow an extra 2-3 days for bench-testing.

Deliveries typically arrive within 1-2 business days. Shipping costs are calculated at checkout and are included in the final purchase price.

Dispatch Time

Our warehouse operates Monday through Friday during standard business hours, excluding public holidays, when it will be closed. Orders are typically dispatched within 1 business day during the week.

For coffee machines and grinders, please allow an extra 2-3 days for bench-testing.

Returns 

We accept returns on products purchased from the Santos website, provided the items are new and unused. If you receive an incorrect order, we will replace it with the correct items.

Returns must be shipped with tracking within 21 days of delivery. Customers are responsible for returning shipping costs and ensuring the item is tracked until it reaches us.

Refunds will be processed once the returned item(s) are received at our headquarters, and you will receive a confirmation email once the refund has been completed.

Please note that sale items are not eligible for returns.

To initiate a return, email us at orders@santoscoffee.co.nz with your order details.